BSB20115 Certificate II in Business

Is This Course Right For You?

The Certificate II in Business is accredited throughout Australia.

As the entry level qualification for those interested in a business career, you will learn a variety of essential practical skills and operational knowledge.

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Course Length
12 months.

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Course Delivery

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Course Funding Options

In Queensland, subject to eligibility criteria, funding is available through the Queensland Government to support completing this qualification:

> Queensland User Choice Program
> The Certificate 3 Guarantee program

Student co-contribution fees apply.

View Course Price List


The skills and knowledge gained in this course are relevant across a wide range of industries.

Possible job titles include:

  • Administrative Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist

This qualification can be undertaken as a Traineeship.


There are no entry requirements to this qualification.

Before enrolling, your proficiency in language, literacy and numeracy will be assessed to determine what level of support you may need to assist you through your study program.

Students require access to a computer with an internet connection.

Recognition of Prior Learning (RPL)

Both formal and informal skills, knowledge and experience may be recognised as prior learning and could help you avoid training in areas you are already competent.

The RPL pathway is available to any learner who can provide evidence of competency for the units offered within the qualification. See the RPL Guide (FAQs) for more information on this process and how to apply.

Course Units

12 units must be completed:

1 core units
11 elective units * Electives subject to change.

Core Units

  • BSBWHS201Contribute to health and safety of self and others

Elective Units

  • BSBITU203Communicate electronically
  • BSBITU201Produce simple word processed documents
  • BSBICMM201Communicate in the workplace
  • BSBWOR203Work effectively with others
  • BSBINM201Process and maintain workplace information
  • BSBINM202 Handle mail
  • BSBWOR202Organise and complete daily work activities
  • BSBINN201 Contribute to workplace innovation
  • BSBWOR204Use business technology
  • BSBCUS201Deliver a service to customers
  • BSBIND201Work effectively in a business environment

After More Information?

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Image of Natalie Briggs - Business Graduate
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I learnt so much from this course and my Trainer really knew her stuff. I would recommend it to anyone looking to start a career.

Natalie Briggs - Business Graduate
BSB20115 Certificate II in Business

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