CHC22015 Certificate II in Community Services

Is This Course Right For You?

Prepare yourself to work in a range of community service areas such as support work, personal care or customer service and administration.

You will learn how to work within a community development framework including learning the fundamentals of client interaction, identifying presenting needs and how to refer appropriate services for support.

CHC22015 course length icon

Course Length
12 months.

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Course Delivery
Online and Classroom Training.

CHC22015 course length icon

Course Funding Options

In Queensland, subject to eligibility criteria, funding is available through the Queensland Government to support completing this qualification:

> The Certificate 3 Guarantee program

Student co-contribution fees apply.

View Course Price List


A Certificate II in Community Services can lead to employment as:

Possible job titles include:

  • Support Worker
  • Care Service Employee
  • Domestic Assistant
  • Home Helper
  • Personal Care Assistant
  • Receptionist

This qualification can be undertaken as a Traineeship.


There are no entry requirements to this qualification.

Before enrolling, your proficiency in language, literacy and numeracy will be assessed to determine what level of support you may need to assist you through your study program.

Students require access to a computer with an internet connection.

Please note: Unit CHCVOL001 requires students to complete 20 hours of volunteer work placement.

Recognition of Prior Learning (RPL)

Both formal and informal skills, knowledge and experience may be recognised as prior learning and could help you avoid training in areas you are already competent.

The RPL pathway is available to any learner who can provide evidence of competency for the units offered within the qualification. See the RPL Guide (FAQs) for more information on this process and how to apply.

Course Units

9 units must be completed:

5 core units
4 elective units * Electives subject to change.

Core Units

  • CHCCOM001Provide first point of contact
  • CHCCOM005Communicate and work in health or community services
  • CHCDIV001Work with diverse people
  • HLTWHS001Participate in workplace health and safety
  • BSBWOR202Organise and complete daily work activities

Elective Units

  • CHCCDE003Work within a community development framework
  • CHCVOL001Be an effective volunteer
  • CHCDIV002Promote Aboriginal and/or Torres Strait Islander cultural safety
  • BSBWOR201Manage personal stress in the workplace

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CHC22015 Certificate II in Community Services

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